Privacy policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

PROCESSING PERSONAL DATA: As a customer on lavinde.com, you are always covered by the Personal Data Protection Regulation (GDPR) and subject to the applicable privacy conditions for lavinde.com (see the “Privacy Conditions” section). The privacy conditions for lavinde.com may change without notice. If you have a customer profile on lavinde.com, you will be informed of such changes on the next login at lavinde.com. By accepting these terms and conditions of sale and delivery, you agree to the privacy conditions for lavinde.com. When you shop at lavinde.com, we do not disclose your personal data unless you give your consent. Your personal data is processed confidentially and securely and only to complete your order. For further information on the processing of personal data, see lavinde.com’s privacy conditions.

PERSONAL DATA INTRODUCTION: When making purchases or creating a customer profile on lavinde.com, these conditions apply in relation to the use of your personal data. We encourage you to print or save these conditions.

PRIVACY CONDITIONS: The use of lavinde.com is always subject to our privacy conditions. The conditions may change without notice. If you have any questions or comments about these conditions, please feel free to contact us by e-mail: info@lavinde.com.

PERSONAL DATA WHEN PURCHASING: When you shop at lavinde.com, we collect specific data about you. We record: Your first and last name, your address details, your mobile number, your e-mail address, and the products you buy. We use this data to process your order. We store the data for five years from your last purchase in accordance with accounting legislation. We also record that you have accepted our terms and conditions of sale and delivery, and these privacy conditions, as well as to what extent you agree that lavinde.com sends you e-mails, including newsletters. If you chose to receive our newsletter, we also use your data for sending the newsletter. In this case, we store data about you until you unsubscribe from the newsletter. lavinde.com uses log statistics. This means that we use statistics, for example, to examine which products are selling best. Note! The data we collect in connection with your purchase at lavinde.com is not used for other purposes.

PERSONAL DATA FOR CUSTOMER PROFILES: It is not necessary to create a customer profile to purchase products at lavinde.com, nor is it necessary to make purchases at lavinde.com to create a user profile. When you create a customer profile at lavinde.com, we record a series of mandatory data about you in connection with your customer profile. These comprise of: Your first and last name, your address details, and your e-mail address. We also record which products you purchase through your customer profile. In addition, we record whether you have accepted our terms and conditions of sale and delivery and these privacy conditions and that you have given your consent to lavinde.com to send you newsletters. We use the mandatory data in the same way as the data you provide in connection with the purchase (see the “Personal data when purchasing” section). We also use your e-mail address to identify your user profile.

COOKIES AND IP ADDRESS: lavinde.com uses cookies. A cookie is a small file stored on your computer. The file contains an identification of the network for lavinde.com and does not in itself contain data about you. Cookies are used to create as good a user experience as possible for you of lavinde.com, for example, so that lavinde.com can remember your username. The IP address used for each visit to lavinde.com is recorded. Your IP address is the address of the computer that you use to visit lavinde.com. The IP address is recorded to ensure that lavinde.com can always find its back to the computer used, should there be any abuse or unlawful activities in connection with the visit to lavinde.com.

ACCESS TO PERSONAL DATA: You can always send an e-mail to info@lavinde.com to find out what personal data lavinde.com uses on you, what it is used for, who has access to the data, and where they are from. lavinde.com reserves the right to only reply to such a request if more than six months have passed from your last request for the same thing. If you discover that the data lavinde.com processes about you are incorrect or misleading, we encourage you to correct the error or contact us so we can do it for you.

DELETING OR BLOCKING YOUR PROFILE: You can delete your profile on lavinde.com at any time. Even if you delete your user profile on lavinde.com, we store the mandatory data for accounting purposes for a period of up to five years from deletion (see the “Personal data when purchasing” section). The profile is not accessible – either for you or other users.

INFORM US OF ERRORS AND SIMILAR: If you find content on lavinde.com that is incorrect, offensive, contrary to good ethics or perhaps directly contrary to the law, we want to hear from you. We will investigate it further. You can always contact us by e-mail at info@lavinde.com.

DISCLOSURE OF PERSONAL DATA: Lavinde only discloses personal data with your consent and to the extent described in these conditions. This is the total extent of our disclosure of personal data. Lavinde reserves the right to disclose your personal data in connection with the partial or entire transfer or assignment of the company lavinde.com. In these cases, the purchaser signs that they will comply with the applicable conditions for processing personal data.

DATA CONTROLLER: lavinde.com is the data controller in relation to the data recorded in connection with purchases on lavinde.com and the mandatory data that is recorded for the creation of a customer profile on lavinde.com, as well as recording cookies and IP addresses.

DATA PROCESSOR: lavinde.com using an external partner for the technical operation of lavinde.com. This company processes data for which lavinde.com is the data controller. Upon acceptance of these conditions, you agree that lavinde.com also allows the data for which you are the data controller, to be processed by the same data processor. The data processor only acts on instructions from lavinde.com. When accepting these conditions, you give lavinde.com authority also to provide such instruction for the data on lavinde.com for which you are the data controller. The data processor has taken the necessary technical and organizational security measures to protect data against accidental or unlawful destruction, loss or alteration and unauthorized disclosure, abuse, or other processing in violation of data processing law. At your request and on payment of the data processor’s, at any time, current hourly rates for such work, the data processor will provide you with sufficient information to enable them to demonstrate that the named technical and organizational security measures are taken.

TERMS AND CONDITIONS OF SALE AND DELIVERY: Besides the privacy conditions described here, Lavinde’s terms and conditions of sale and delivery apply when shopping at lavinde.com.